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Q: Is it true that once you have had your carpet/suite cleaned they get dirtier quicker?
A: This was true many years ago when cleaning by shampoo was the normal way owners tackled their carpets themselves. Chemicals and Cleaning Machines are much more sophisticated these days and providing cleaners follow IICRC carpet cleaning standards this rapid re-soiling shouldn’t take place.
Q: How long will my carpet/furniture take to dry?
A: Drying times for carpets and soft furnishings can vary greatly due to the following conditions:
Relative humidity within the environment.
Adequate ventilation introduced to the environment.
The degree of soil contained within the carpet or fabric.
The level of competence of the cleaning technician.
The moisture retention rates of the respective fibres
(Wool, Nylon, Cotton, Polyester, Polypropylene, etc.)
Regardless of all the above, the drying of soft furnishings should be achieved within twenty-four hours. In the most favourable conditions this drying time can be considerably less.
Q: Do you use chemicals to clean?
A: Every cleaning system uses some form of chemical to clean soft furnishings, water is a chemical and forms the basis of most cleaning solutions. A good experienced cleaning technician will be using safe chemicals and will rinse the items to make sure that no chemical residues remain within the fibres.
Q: Someone in the house suffers from an allergy will the cleaning chemicals be a problem?
A: Carpet cleaning methods rely mainly on water based chemicals and the cleaning technician should be made aware of the allergy. Steps can be taken to ensure that the risk of the allergy sufferer coming into contact with a cleaning chemical is eliminated. The allergy sufferer should not enter the room that has had items cleaned within it for a twenty-four hour period.
Q: Will my carpet shrink?
A: The cleaning technician should inspect the carpet prior to any cleaning taking place. During this inspection any risk of potential shrinkage can be identified and discussed with you. It may be that the carpet fittings are not secure and require correction. Some carpets are more prone to shrinkage and may have to be cleaned by an alternative method but this would be thoroughly discussed with the client before any work proceeds.
Q: Will all the stains come out?
A: Most marks will come out during the cleaning process. Some of the more difficult dye stains may need some specialist treatment to deal with them. Any success at removing these types of stains is often diminished by home remedies that have already been tried before the technician is called out to deal with them.
The technician will know the fibre content of the carpet/fabric and if the stain can be identified an outcome may be predicted.
Q: What system do you use to clean carpets?
A: For residential carpet cleaning Nu-Life typically uses truck mounted hot water extraction. In some unique circumstances or in commercial settings Nu-Life can utilize either low-Moisture or deep scrubbing systems.
Q: Do you use steam?
A: The systems that are more popularly used professionally do not use steam in the true sense of the word. The small moisture particles that are sprayed onto the carpet are very fine and give the appearance of steam. Although the water is extremely hot, it is not actually steam.